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Customer Service

  • Shipping Information

    Orders placed after 2:00pm CST will be shipped the next business day.

    International Orders: Receiver is responsible for all applicable Duties and Taxes.
     
  • Jan Tana Inc. Privacy Policy

    This privacy policy explains how Jan Tana Inc. uses and protects any information that you give Jan Tana Inc. when you use this website.

    Jan Tana Inc. is committed to ensuring that your privacy is protected. In the case that we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

    Jan Tana Inc. may change this policy from time to time by updating this page.

    What We Collect 
    We may collect the following information:

    • • Name and/or Business name
    • • Contact information including email address
    • • Demographic information
    • • Other information relevant to customer surveys and/or offers

     

    What We Do With the Information We Gather
    We require this information to better understand the consumer’s needs and provide our customers with better service, and in particular for the following reasons:

    • • Internal record keeping. 
    • • We may use the information to improve our products and services. 
    • • We may periodically send promotional email alerts about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  
    • • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.



    Security 
    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure to these records, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

    How We Use Cookies 
    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

    We use traffic log cookies to identify which pages are being visited which help us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information temporarily for statistical analysis purposes, and then the data is removed from the system. 
    Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. 

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to Other Websites
    Our website may contain links to other websites of interest. However, once you have left our site and its associated pages you should note that we do not hold responsibility for any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.

    Controlling Your Personal Information
    You may choose to restrict the collection or use of your personal information in the following ways:

    • • whenever you are asked to fill in a form on the website, access the box that allows you to select the option to indicate that you do not want the information to be used by anybody for direct marketing purposes

     

    We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you allow us to do so.

    Privacy Contact Information
    If you have any questions, concerns, or comments about our privacy policy you may contact us using the following information: 

    By e-mail: jantana@jantana.com

  • Returns & Replacements

    We sell the best products at the best possible prices! Since we cannot resell an item that has been returned, we have a no return, no exchange, and all sales are final policy.

We sell the best products at the best possible prices!
Since we cannot resell an item that has been returned, we have a NO return, NO
exchange, and ALL sales are final policy.